Incident: Delays With Cryptocurrency Withdrawals on Ethereum Network

Incident Report for CoinJar

Resolved

This incident has been resolved.

Posted Jan 17, 2025 - 09:23 AEDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 16, 2025 - 11:18 AEDT

Investigating

We're currently investigating an issue affecting withdrawals of Ethereum and ERC-20 tokens.

All other cryptocurrency transfers are being processed as normal.

We will provide updates as soon as they become available.

Posted Jan 16, 2025 - 10:03 AEDT

This incident affected: Cryptocurrency Payments.