Identified - Over the past few weeks, CoinJar has experienced an immense number of new CoinJar members looking to buy and sell cryptocurrencies. This has generated a great deal of Support enquiries, making it difficult to respond to requests in the usual timely manner.

Although we have our team working to respond to as many Support requests as possible, we're still receiving many new submissions each day. To help ease the congestion, if you have an existing Support request, please avoid raising multiple Support requests for the same issue.

Please accept our apologies for these extensive delays in getting back to you. We will be in touch as soon as we can.

Our Knowledge Base is available and may help to resolve your query while you wait to hear from us: https://support.coinjar.com/hc/

Mar 18, 2024 - 12:49 AEDT
Update - CoinJar Card for United Kingdom customers is currently experiencing an unplanned outage.

Impacted services:
* Card transactions will be declined
* PIN changes are unavailable
* Adding your card to a mobile wallet may not work

Mar 15, 2024 - 11:28 AEDT
Investigating - CoinJar Card's UK product is currently experiencing intermittent issues.

Impacted services:
* Card transactions may be declined
* PIN changes may not work as expected
* Adding your card to a mobile wallet may not be possible

We're sorry for any inconvenience caused and are working with our Card Provider to resolve these issues

Mar 13, 2024 - 18:21 AEDT

About This Site

Welcome to CoinJar's status page.

Below you'll find the current status of our services, details of any current incident, and information about upcoming scheduled maintenance.

CoinJar Website ? Operational
90 days ago
100.0 % uptime
Today
CoinJar Exchange Operational
90 days ago
100.0 % uptime
Today
Bank Deposits & Withdrawals ? Operational
90 days ago
99.9 % uptime
Today
Cryptocurrency conversions (buying & selling) Operational
90 days ago
99.69 % uptime
Today
Cryptocurrency Payments ? Operational
90 days ago
99.81 % uptime
Today
CoinJar Card Major Outage
90 days ago
95.43 % uptime
Today
CoinJar for iOS and Android ? Operational
90 days ago
100.0 % uptime
Today
Sandbox ? Operational
90 days ago
100.0 % uptime
Today
CoinJar Support Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
CoinJar's card issuer will be undergoing scheduled maintenance between 12:00 AM and 6:00 AM Australian Eastern Standard Time (AEDT) on May 30 2024.

This scheduled maintenance affects transaction processing, meaning you may be intermittently unable to use your CoinJar Card, or be unable to use your CoinJar Card at all during the maintenance. Please plan your CoinJar Card use accordingly.

Our Support Team is available on support@coinjar.com if you have any queries.

Posted on Feb 07, 2024 - 17:18 AEDT
CoinJar Exchange Trading API Latency ?
Fetching
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

Unresolved incident: Delays with responding to Support requests.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

Unresolved incident: CoinJar Card UK: Degraded Performance.

Mar 14, 2024

No incidents reported.

Mar 13, 2024
Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024

No incidents reported.

Mar 6, 2024

No incidents reported.

Mar 5, 2024

No incidents reported.