Identified - Over the past few weeks, CoinJar has experienced an immense number of new CoinJar members looking to buy and sell digital currencies due to the recent market fluctuations. This has generated a great deal of Support enquiries, making it difficult to respond to requests in the usual timely manner.

We've since brought in and trained new Support Team members to help regain some lost ground, and we're in the process of expanding our Support Team even further to meet these new demands.

Although we have our full team working to respond to as many Support requests as possible, we're still receiving many new submissions each day. To help ease the congestion, if you have an existing Support request, please avoid raising multiple Support requests for the same issue.

Please accept our apologies for these extensive delays in getting back to you. We will be in touch as soon as we can.
Jan 14, 11:20 AEDT

About This Site

Welcome to CoinJar's status page.

Below you'll find the current status of our services, details of any current incident, and information about upcoming scheduled maintenance.

CoinJar Website ? Operational
90 days ago
99.97 % uptime
Today
CoinJar Exchange Operational
90 days ago
99.97 % uptime
Today
Bank Transfers & Deposits ? Operational
90 days ago
99.94 % uptime
Today
Digital Currency Payments ? Operational
90 days ago
99.91 % uptime
Today
CoinJar Swipe ? Operational
90 days ago
100.0 % uptime
Today
CoinJar for iOS and Android ? Operational
90 days ago
99.97 % uptime
Today
Sandbox ? Operational
90 days ago
100.0 % uptime
Today
CoinJar Support Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 20, 2021

No incidents reported today.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

Unresolved incident: Delays with responding to Support requests.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021
Resolved - This incident has been resolved.
Jan 8, 22:32 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 8, 16:14 AEDT
Update - We are continuing to investigate this issue.
Jan 8, 14:45 AEDT
Update - We are continuing to investigate this issue.
Jan 8, 14:44 AEDT
Investigating - Some users may experience slow loading times and errors when attempting to use CoinJar at this time due to an extremely high number of concurrent users. We are aware of the issue and are investigating.
Jan 8, 14:35 AEDT
Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.