ERC-20 transactions are currently unavailable
Identified - All incoming and outgoing Ethereum transactions, including ERC-20 token transactions, are currently unavailable due to a block synchronisation problem in OpenEthereum.

CoinJar will restart processing ETH and ERC-20 transactions when the consensus issue is resolved. Trading is not affected.
Apr 15, 22:58 AEST
Delays with responding to Support requests
Update - We are continuing to work on a fix for this issue.
Apr 12, 15:59 AEST
Identified - Over the past few weeks, CoinJar has experienced an immense number of new CoinJar members looking to buy and sell digital currencies due to the recent market fluctuations. This has generated a great deal of Support enquiries, making it difficult to respond to requests in the usual timely manner.

We've since brought in and trained new Support Team members to help regain some lost ground, and we're in the process of expanding our Support Team even further to meet these new demands.

Although we have our full team working to respond to as many Support requests as possible, we're still receiving many new submissions each day. To help ease the congestion, if you have an existing Support request, please avoid raising multiple Support requests for the same issue.

Please accept our apologies for these extensive delays in getting back to you. We will be in touch as soon as we can.
Apr 12, 03:30 AEST

About This Site

Welcome to CoinJar's status page.

Below you'll find the current status of our services, details of any current incident, and information about upcoming scheduled maintenance.

Uptime over the past 90 days. View historical uptime.
CoinJar Website ? Operational
90 days ago
100.0 % uptime
Today
CoinJar Exchange Operational
90 days ago
100.0 % uptime
Today
Bank Transfers & Deposits ? Operational
90 days ago
99.91 % uptime
Today
Digital Currency Payments ? Partial Outage
90 days ago
97.8 % uptime
Today
CoinJar Swipe ? Operational
90 days ago
100.0 % uptime
Today
CoinJar for iOS and Android ? Operational
90 days ago
100.0 % uptime
Today
Sandbox ? Operational
90 days ago
100.0 % uptime
Today
CoinJar Support Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 18, 2021

No incidents reported today.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

No incidents reported.

Apr 15, 2021
Scheduled Ethereum & ERC-20 Maintenance
Completed - The scheduled maintenance has been completed.
Apr 15, 21:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 18:00 AEST
Scheduled - CoinJar will be undergoing scheduled maintenance to support the Ethereum Berlin update, which is scheduled to occur on block 12,244,000.

Impacted Services:

- All Ethereum services will be paused before the fork.
- Incoming transactions will confirm depending on the network. Users will not be able to see the incoming transactions until we restore services and start indexing transactions that occur during this downtime.
- Outgoing transactions will not be processed until we restore services following the fork.
- Services involving ETH & ERC-20 tokens will also be affected. This includes ETH, USDC, LINK, UNI, YFI, DAI, MKR, COMP, ZRX, BAT, OMG, AAVE, SNX, PAX, BNT, SUSHI and CRV.

We will monitor the fork for stability and restore services as soon as possible, which is estimated to be three hours after the fork. We will notify you via email once Ethereum services have been restored.

We recommend that you schedule your transactions to be completed before or after this maintenance period. Services for BTC, XRP, XLM, LTC, EOS, and ALGO will remain unaffected and you will be able to trade as normal.
Apr 12, 16:26 AEST
Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

Unresolved incident: Delays with responding to Support requests.

Apr 11, 2021
Schedule Maintenance - Digital Currency Payments
Completed - The scheduled maintenance has been completed.
Apr 11, 12:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 09:00 AEST
Scheduled - CoinJar will be undergoing scheduled maintenance to ensure the continued smooth operation of our services. We anticipate minimal impact to our services and all operations around the platform are expected to be functional.

Impacted services:

* Intermittent errors when attempting to send funds to external addresses
* Some delays when receiving funds from an external address

We recommend that you schedule your transactions to be completed before or after this maintenance period.
Apr 8, 14:21 AEST
Apr 10, 2021

No incidents reported.

Apr 9, 2021
Delayed Bank Withdrawals
Resolved - All affected withdrawals have been successfully retried. Thank you for your patience. Please contact CoinJar Support if you require further assistance or have any questions.
Apr 9, 17:17 AEST
Identified - A fix has been implemented and all withdrawals made after 3pm AEST will be processed normally. We are now working to manually resend all affected withdrawals.
Apr 9, 16:39 AEST
Investigating - We are aware of an issue where all withdrawals to linked bank accounts are experiencing prolonged delays. We are working with our payment provider to resolve this issue and appreciate your patience in the meantime.
Apr 9, 11:22 AEST
Apr 8, 2021
Unscheduled Stellar Network Outage
Resolved - This incident has been resolved and all impacted transactions have been retried. Please contact CoinJar Support if your transaction has not been sent or received as expected.
Apr 8, 10:24 AEST
Identified - An earlier technical incident involving the Stellar network has caused XLM transactions to be unsuccessful. Most transactions made from April 6 are impacted. We're sorry for the inconvenience caused by this and are awaiting a resolution from our technical partners. Updates will be posted as soon as they are available.
Apr 7, 14:51 AEST
Apr 7, 2021
Apr 6, 2021
Instability on the CoinJar app for iOS and Android
Resolved - Version 2.2.3 of the CoinJar app for iOS and Android has now been released that addresses these issues. Please head over to the Apple App Store or Google Play to download this update. We will continue monitoring app performance for any further issues.
Apr 6, 12:10 AEST
Investigating - We are aware of issues impacting the CoinJar app for iOS and Android where some components such as the price graph may not work as expected. A fix for these issues will be implemented in the coming days and we appreciate your patience in the meantime. We ask affected to use the CoinJar web app in the meantime.
Apr 6, 09:43 AEST
Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

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