All Systems Operational

About This Site

Welcome to CoinJar's status page.

Below you'll find the current status of our services, details of any current incident, and information about upcoming scheduled maintenance.

CoinJar Website ? Operational
90 days ago
100.0 % uptime
Today
CoinJar Exchange Operational
90 days ago
100.0 % uptime
Today
Bank Deposits & Withdrawals ? Operational
90 days ago
100.0 % uptime
Today
Cryptocurrency conversions (buying & selling) Operational
90 days ago
98.78 % uptime
Today
Cryptocurrency Payments ? Operational
90 days ago
98.92 % uptime
Today
CoinJar Card Operational
90 days ago
100.0 % uptime
Today
CoinJar for iOS and Android ? Operational
90 days ago
100.0 % uptime
Today
Sandbox ? Operational
90 days ago
100.0 % uptime
Today
CoinJar Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance: CoinJar Card Feb 24, 2025 23:00 - Feb 25, 2025 02:00 AEDT
CoinJar Card's Australian provider will be undergoing scheduled maintenance.

Start: 22:00 24 February 2025 AEST
End: 01:00 25 February 2025 AEST

Transaction processing and all web services may be intermittently impacted by the maintenance window.

Impacted services:
* Card transactions may be declined
* PIN changes may not work as expected
* Adding your card to a mobile wallet may not be possible

We recommend that you schedule the above activities to be completed before or after this maintenance period.

Posted on Feb 05, 2025 - 16:27 AEDT
CoinJar Exchange Trading API Latency ?
Fetching
Past Incidents
Feb 19, 2025

No incidents reported today.

Feb 18, 2025

No incidents reported.

Feb 17, 2025

No incidents reported.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025

No incidents reported.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025
Resolved - This incident has been resolved.
Feb 10, 11:12 AEDT
Identified - We have experienced a significant surge in new memberships and cryptocurrency trading activity over the recent weeks. This unprecedented growth has led to a substantial increase in support requests, impacting our usual response times.

Our dedicated support team is working diligently to address all inquiries as efficiently as possible. However, due to the high volume of new requests we continue to receive daily, we are currently experiencing longer than normal response times.

To help us manage this increased demand effectively, we kindly request that members with existing support tickets refrain from submitting multiple requests for the same issue. This will allow us to process all inquiries more efficiently and reduce overall wait times.

We sincerely apologise for any inconvenience these delays may cause. Please be assured that we are committed to resolving your concerns and will respond to your inquiry as soon as possible.

In the meantime, we encourage you to explore our comprehensive Knowledge Base, which may provide immediate answers to your questions: https://support.coinjar.com/hc/

Thank you for your patience and understanding during this period of exceptional growth.

Oct 28, 08:56 AEDT
Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025
Resolved - This incident has been resolved.
Feb 5, 16:03 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 5, 14:45 AEDT
Investigating - Our custody provider is currently experiencing an issue affecting the finalisation of transactions on Ethereum blockchain.

Symptoms include transactions stuck in confirming status for a delayed time.

This affects cryptocurrency transfers on Ethereum only. All other cryptocurrency transfers are being processed as normal.

We will provide updates as soon as they become available.

Feb 5, 14:09 AEDT
Resolved - This incident has been resolved.
Feb 5, 11:39 AEDT
Investigating - The XRP mainnet is currently facing issues and has halted at block 93927173, preventing sending or receiving XRP.

This is a global issue affecting all users, not just CoinJar.

We will provide updates as soon as they become available.

Feb 5, 11:17 AEDT