Identified - We are continuing to work with our payment provider for a permanent solution. While the vast majority of withdrawals are processed correctly, a small of subset of withdrawals may experience delays. Please contact CoinJar Support if more than 3 business days have elapsed since your withdrawal and you have not received the funds.
Apr 26, 16:17 AEST
Investigating - We are aware of an issue where AUD withdrawals to linked bank accounts are experiencing prolonged delays from 16:15 AEST. We are working with our payment provider to resolve this issue and appreciate your patience in the meantime.
Apr 19, 16:38 AEST
Update - We are continuing to work on a fix for this issue.
Apr 21, 08:00 AEST
Identified - Over the past few weeks, CoinJar has experienced an immense number of new CoinJar members looking to buy and sell digital currencies due to the recent market fluctuations. This has generated a great deal of Support enquiries, making it difficult to respond to requests in the usual timely manner.

We've since brought in and trained new Support Team members to help regain some lost ground, and we're in the process of expanding our Support Team even further to meet these new demands.

Although we have our full team working to respond to as many Support requests as possible, we're still receiving many new submissions each day. To help ease the congestion, if you have an existing Support request, please avoid raising multiple Support requests for the same issue.

Please accept our apologies for these extensive delays in getting back to you. We will be in touch as soon as we can.
Apr 12, 03:30 AEST

About This Site

Welcome to CoinJar's status page.

Below you'll find the current status of our services, details of any current incident, and information about upcoming scheduled maintenance.

CoinJar Website ? Operational
90 days ago
100.0 % uptime
Today
CoinJar Exchange Operational
90 days ago
100.0 % uptime
Today
Bank Transfers & Deposits ? Operational
90 days ago
97.58 % uptime
Today
Digital Currency Payments ? Operational
90 days ago
97.32 % uptime
Today
CoinJar Swipe ? Operational
90 days ago
100.0 % uptime
Today
CoinJar for iOS and Android ? Operational
90 days ago
100.0 % uptime
Today
Sandbox ? Operational
90 days ago
100.0 % uptime
Today
CoinJar Support Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 9, 2021

No incidents reported today.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021
Completed - The scheduled maintenance has been completed.
May 2, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 00:00 AEST
Scheduled - CoinJar's Australian payment provider will be undergoing scheduled maintenance.

Impacted services:

* AUD withdrawals to linked bank accounts

We recommend that you schedule your withdrawals to be completed before or after this maintenance period.
Apr 30, 17:06 AEST
May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021

Unresolved incident: Delayed Bank Withdrawals.

Apr 25, 2021

No incidents reported.