Identified - Over the past few weeks, CoinJar has experienced an immense number of new CoinJar members looking to buy and sell digital currencies due to the recent market fluctuations. This has generated a great deal of Support enquiries, making it difficult to respond to requests in the usual timely manner.
We've since brought in and trained new Support Team members to help regain some lost ground, and we're in the process of expanding our Support Team even further to meet these new demands.
Although we have our full team working to respond to as many Support requests as possible, we're still receiving many new submissions each day. To help ease the congestion, if you have an existing Support request, please avoid raising multiple Support requests for the same issue.
Please accept our apologies for these extensive delays in getting back to you. We will be in touch as soon as we can.
Jan 14, 11:20 AEDT
Resolved -
This incident has been resolved.
Jan 8, 22:32 AEDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jan 8, 16:14 AEDT
Update -
We are continuing to investigate this issue.
Jan 8, 14:45 AEDT
Update -
We are continuing to investigate this issue.
Jan 8, 14:44 AEDT
Investigating -
Some users may experience slow loading times and errors when attempting to use CoinJar at this time due to an extremely high number of concurrent users. We are aware of the issue and are investigating.
Jan 8, 14:35 AEDT