Identified - We have experienced a significant surge in new memberships and cryptocurrency trading activity over the recent weeks. This unprecedented growth has led to a substantial increase in support requests, impacting our usual response times.
Our dedicated support team is working diligently to address all inquiries as efficiently as possible. However, due to the high volume of new requests we continue to receive daily, we are currently experiencing longer than normal response times.
To help us manage this increased demand effectively, we kindly request that members with existing support tickets refrain from submitting multiple requests for the same issue. This will allow us to process all inquiries more efficiently and reduce overall wait times.
We sincerely apologise for any inconvenience these delays may cause. Please be assured that we are committed to resolving your concerns and will respond to your inquiry as soon as possible.
In the meantime, we encourage you to explore our comprehensive Knowledge Base, which may provide immediate answers to your questions: https://support.coinjar.com/hc/
Thank you for your patience and understanding during this period of exceptional growth.
Oct 28, 2024 - 08:56 AEDT
CoinJar Card's Australian provider will be undergoing scheduled maintenance.
Impacted services: * Card transactions may be declined * PIN changes may not work as expected * Adding your card to a mobile wallet may not be possible
We're sorry for any inconvenience caused. We recommend that you schedule the above activities to be completed before or after this maintenance period. Posted on
Sep 25, 2024 - 09:02 AEST
Resolved -
This incident has been resolved.
Nov 3, 10:07 AEDT
Monitoring -
A fix has now been implemented to resolve the issue of GBP withdrawals not being processed and we are monitoring the results. If your withdrawal does not appear in your bank account within 24 hours, please contact support@coinjar.com.
Oct 31, 11:40 AEDT
Investigating -
CoinJar is currently investigating an issue which is preventing some customers from withdrawing funds (GBP) to their linked UK Bank accounts.
We're sorry for the inconvenience and will provide updates as they become available.
Oct 31, 09:48 AEDT