Investigating - EML Payments Limited - CoinJar's Swipe card provider - is reporting that due to some internal issues on their end, certain Swipe cards may not be able to complete payments at EFTPOS locations. CoinJar is currently investigating this further to determine the extent to which this is affecting existing cards.
Jan 17, 15:53 AEDT
Identified - EML Payments Limited - CoinJar's Swipe card provider - has advised their manufacturing process has recently suffered inventory processing issues, which has resulted in delays for all new card orders. Swipe card orders placed between December 6 - December 22 are now expected to arrive some time in mid-to-late January 2018 at the earliest.

Unfortunately, CoinJar is unable to provide any expedited orders during this time - we're having to wait for these manufacturing issues to be resolved. We apologise for the additional wait time while new card orders are being processed. Thank you for your ongoing patience as EML works to send out all orders as soon as possible.
Dec 15, 12:04 AEDT
Monitoring - Some customers are reporting their bitcoin payments are remaining as 'Pending' for extended periods of time - particularly incoming transfers.

The average confirmation time for bitcoin transactions is currently longer than usual, causing some transfers to be delayed. Until this congestion has cleared, please expect slower times for bitcoin transactions, as they will not be receiving confirmations on the blockchain as quickly as usual.
Most exchanges will typically require up to 6 confirmations to be received in order to approve incoming payments, depending on the amount being sent.

Off-chain/internal transfers (for example, from one CoinJar to another via CoinJar username) are not affected. Bank transfers and bitcoin/Australian dollar conversions are not affected by blockchain delays.

For further graphical analysis:
https://blockchain.info/charts/mempool-count?timespan=all
https://blockchain.info/charts/median-confirmation-time?timespan=2years
https://bitcoinfees.21.co
Dec 8, 15:49 AEDT

About This Site

Welcome to CoinJar's status page.

Below you'll find the current status of our services, details of any current incident, and information about upcoming scheduled maintenance.

CoinJar App   ? Operational
CoinJar Touch   ? Operational
CoinJar Swipe   ? Operational
Checkout   ? Operational
CoinJar.com   ? Operational
Sandbox   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 20, 2018

No incidents reported today.

Jan 19, 2018

No incidents reported.

Jan 18, 2018

No incidents reported.

Jan 16, 2018

No incidents reported.

Jan 15, 2018
Resolved - We can confirm that all new and existing transactions have been processed successfully. Thank you for your patience throughout this incident.
Jan 15, 15:32 AEDT
Update - All incoming transactions are available and being processed. We are working on clearing the outgoing transactions backlog.
Jan 10, 15:31 AEDT
Identified - Our Ethereum, Ripple and Litecoin wallet services are currently unavailable due to an unscheduled outage. The team is working to fix the problem and we will update you shortly. All incoming and outgoing transactions will be processed when the system becomes available again.
Jan 10, 12:50 AEDT
Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 9, 2018

No incidents reported.

Jan 8, 2018

No incidents reported.

Jan 7, 2018

No incidents reported.

Jan 6, 2018

No incidents reported.