All Systems Operational

About This Site

Welcome to CoinJar's status page.

Below you'll find the current status of our services, details of any current incident, and information about upcoming scheduled maintenance.

Uptime over the past 90 days. View historical uptime.
CoinJar Website ? Operational
90 days ago
99.99 % uptime
Today
CoinJar Exchange Operational
90 days ago
100.0 % uptime
Today
Bank Deposits & Withdrawals ? Operational
90 days ago
99.98 % uptime
Today
Cryptocurrency conversions (buying & selling) Operational
90 days ago
99.76 % uptime
Today
Cryptocurrency Payments ? Operational
90 days ago
97.91 % uptime
Today
CoinJar Card Operational
90 days ago
100.0 % uptime
Today
CoinJar for iOS and Android ? Operational
90 days ago
99.99 % uptime
Today
Sandbox ? Operational
90 days ago
100.0 % uptime
Today
CoinJar Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Maintenance - CoinJar Card Oct 28, 2024 22:00 - Oct 29, 2024 01:00 AEDT
CoinJar Card's Australian provider will be undergoing scheduled maintenance.

Impacted services:
* Card transactions may be declined
* PIN changes may not work as expected
* Adding your card to a mobile wallet may not be possible

We're sorry for any inconvenience caused. We recommend that you schedule the above activities to be completed before or after this maintenance period.
Posted on Sep 24, 2024 - 13:56 AEST
Scheduled Maintenance - CoinJar Card Nov 25, 2024 22:00 - Nov 26, 2024 01:00 AEDT
CoinJar Card's Australian provider will be undergoing scheduled maintenance.

Impacted services:
* Card transactions may be declined
* PIN changes may not work as expected
* Adding your card to a mobile wallet may not be possible

We're sorry for any inconvenience caused. We recommend that you schedule the above activities to be completed before or after this maintenance period.
Posted on Sep 25, 2024 - 09:02 AEST
System Metrics Month Week Day
CoinJar Exchange Trading API Latency ?
Fetching
Past Incidents
Oct 6, 2024

No incidents reported today.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024
Delays with responding to Support Requests
Resolved - This incident has been resolved.
Sep 30, 08:55 AEST
Identified - We have experienced a significant surge in new memberships and cryptocurrency trading activity over the recent weeks. This unprecedented growth has led to a substantial increase in support requests, impacting our usual response times.

Our dedicated support team is working diligently to address all inquiries as efficiently as possible. However, due to the high volume of new requests we continue to receive daily, we are currently experiencing longer than normal response times.

To help us manage this increased demand effectively, we kindly request that members with existing support tickets refrain from submitting multiple requests for the same issue. This will allow us to process all inquiries more efficiently and reduce overall wait times.

We sincerely apologise for any inconvenience these delays may cause. Please be assured that we are committed to resolving your concerns and will respond to your inquiry as soon as possible.

In the meantime, we encourage you to explore our comprehensive Knowledge Base, which may provide immediate answers to your questions: https://support.coinjar.com/hc/

Thank you for your patience and understanding.
Sep 26, 18:15 AEST
Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024
Scheduled Maintenance - AUD Deposits & Withdrawals
Completed - The scheduled maintenance has been completed.
Sep 26, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 02:00 AEST
Scheduled - CoinJar's Australian payment provider will be undergoing scheduled maintenance.
Impacted services:

* All AUD deposits and withdrawals to linked bank accounts will not be processed during this period.

We recommend that you schedule your deposits and withdrawals to be completed before or after this maintenance period.
Sep 24, 11:25 AEST
Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

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