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This has generated a great deal of Support enquiries, making it difficult to respond to requests in the usual timely manner. We've since brought in and trained new Support Team members to help regain some lost ground, and we're in the process of expanding our Support Team even further to meet these new demands. Although we have our full team working to respond to as many Support requests as possible, we're still receiving many new submissions each day. To help ease the congestion, if you have an existing Support request, please avoid raising multiple Support requests for the same issue. Please accept our apologies for these extensive delays in getting back to you. 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Please contact support@coinjar.com if you have any unresolved issues so we can investigate.","impact":"critical","timestamp":"Dec 22, 11:46 - 13:30 AEDT"},{"code":"6xvn4nsd552y","name":"Delays With Sending / Receiving XRP Payments","message":"This issue has been resolved. XRP payments that were not sent previously have automatically been retried. Please contact support@coinjar.com if you have any outstanding issues related to this incident so we can investigate.","impact":"minor","timestamp":"Dec 10, 13:35 - Dec 11, 08:59 AEDT"},{"code":"rw58lbzr8hxs","name":"Delays With Sending / Receiving Digital Currency Payments","message":"This incident has been resolved. Transfers with issues have been retried and should receive transaction IDs shortly. Please contact support@coinjar.com if you are experiencing any issues.","impact":"minor","timestamp":"Dec 8, 16:40 - 17:27 AEDT"}]},{"name":"November","year":2020,"starts_on":0,"days":30,"incidents":[{"code":"mjyt9nw3ws5g","name":"Unschedule Service Outage","message":"This incident has been resolved - all affected withdrawals have been successfully processed. Please contact CoinJar Support if you have any questions.","impact":"major","timestamp":"Nov 27, 13:12 - 17:01 AEDT"},{"code":"7m3hbkwsnf1v","name":"Delayed Incoming/Outgoing Bitcoin Transactions","message":"This incident has been resolved.","impact":"minor","timestamp":"Oct 30, 17:20 - Nov 23, 09:47 AEDT"},{"code":"dpmpz1fqt89h","name":"Delays With XRP Payments","message":"This incident has been resolved.","impact":"minor","timestamp":"Nov 16, 15:30 - 16:58 AEDT"},{"code":"gvg99tcpv1pr","name":"Delays With Sending Ethereum Payments","message":"This issue has been resolved. All pending payments have been processed. Please contact support@coinjar.com if you have any further issues.","impact":"major","timestamp":"Nov 6, 15:47 - Nov 7, 13:09 AEDT"}]}],"show_component_filter":false,"show_uptime_calendar":true,"component_filter":null,"start_time":"2020-11-01T00:00:00+11:00","end_time":"2021-01-31T23:59:59+11:00"}