This incident has been resolved. We can now confirm that the performance of the CoinJar Exchange APIs has returned to normal.
Thank you for your patience.
Posted May 30, 2024 - 17:31 AEST
Investigating
We have identified ongoing issues with cryptocurrency conversions in relation to our most recent fix.
You may: - see error messages regarding insufficient liquidity to make conversions using CoinJar's web and mobile apps - experience delays with CoinJar Exchange modules loading when trying to use CoinJar Exchange in your browser - be unable to complete conversions between assets using CoinJar or CoinJar Exchange
We are urgently investigating this.
We are very sorry for the inconvenience and will provide updates as they become available.
Posted May 30, 2024 - 12:57 AEST
Update
We have identified ongoing issues with cryptocurrency conversions in relation to our most recent fix.
You may: - see error messages regarding insufficient liquidity to make conversions using CoinJar's web and mobile apps - experience delays with CoinJar Exchange modules loading when trying to use CoinJar Exchange in your browser - be unable to complete conversions between assets using CoinJar or CoinJar Exchange
We are urgently investigating this.
We are very sorry for the inconvenience and will provide updates as they become available.
Posted May 30, 2024 - 12:56 AEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 29, 2024 - 23:40 AEST
Investigating
CoinJar is currently experiencing issues with buying and selling cryptocurrencies.
You may: - see error messages regarding insufficient liquidity to make conversions using CoinJar's web and mobile apps - experience delays with CoinJar Exchange modules loading when trying to use CoinJar Exchange in your browser - be unable to complete conversions between assets using CoinJar or CoinJar Exchange
We are urgently investigating this.
We are very sorry for the inconvenience and will provide updates as they become available.
Posted May 29, 2024 - 19:24 AEST
This incident affected: CoinJar Exchange and Cryptocurrency conversions (buying & selling).