Incident: GBP Deposits via Faster Payments (Direct Bank Transfer)

Incident Report for CoinJar

Resolved

This incident has been resolved.

Posted Oct 10, 2024 - 08:57 AEDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 09, 2024 - 09:05 AEDT

Investigating

CoinJar is currently working with our payment provider to investigate issues related to some GBP deposits via FPS (direct bank transfer) not being processed.

In the interim, if you wish to use Instant Buy to purchase cryptocurrency, please see our guide here: https://support.coinjar.com/hc/en-gb/articles/900007012523-Instant-Buy-purchase-cryptocurrency-directly-with-your-credit-debit-card

We're sorry for the inconvenience and will provide updates as soon as they become available.

Posted Oct 08, 2024 - 09:42 AEDT

This incident affected: Bank Deposits & Withdrawals.