ID Photo Submission Failure
Incident Report for CoinJar
Version 2.3.3 has now been released which includes a fix for this issue. Members will be able to complete the identity verification process after updating to this version. Thank you for your patience during this time. Please contact CoinJar Support if you have any questions or experience any other issues.
Posted Jun 25, 2021 - 12:33 AEST
We're working on a fix for a known issue preventing members from submitting ID documents or selfies during the identity verification process.

Impacted version: 2.3.2 - please avoid updating to this version, if possible.

Workaround: Please contact us via for alternative methods to verify your identity.

We apologise for the inconvenience caused by this and thank you for your patience during this time.
Posted Jun 24, 2021 - 14:12 AEST
We are currently investigating an issue where members are unable to submit an ID document during the identity verification process using the CoinJar app.
Posted Jun 23, 2021 - 21:06 AEST
This incident affected: CoinJar for iOS and Android.