Identified - We have experienced a significant surge in new memberships and cryptocurrency trading activity over the recent weeks. This unprecedented growth has led to a substantial increase in support requests, impacting our usual response times.
Our dedicated support team is working diligently to address all inquiries as efficiently as possible. However, due to the high volume of new requests we continue to receive daily, we are currently experiencing longer than normal response times.
To help us manage this increased demand effectively, we kindly request that members with existing support tickets refrain from submitting multiple requests for the same issue. This will allow us to process all inquiries more efficiently and reduce overall wait times.
We sincerely apologise for any inconvenience these delays may cause. Please be assured that we are committed to resolving your concerns and will respond to your inquiry as soon as possible.
In the meantime, we encourage you to explore our comprehensive Knowledge Base, which may provide immediate answers to your questions: https://support.coinjar.com/hc/
Thank you for your patience and understanding during this period of exceptional growth.
Jul 16, 2025 - 10:03 AEST
CoinJar Card's Australian provider will be undergoing scheduled maintenance between 12am and 1am on the 26th of August 2025 (AEST).
Impacted services: * Card transactions may be declined * PIN changes may not work as expected * Adding your card to a mobile wallet may not be possible
We recommend that you schedule the above activities to be completed before or after this maintenance period. Posted on
Jul 25, 2025 - 14:34 AEST
Resolved -
This incident has been resolved.
Aug 7, 15:04 AEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 7, 11:02 AEST
Investigating -
We are currently experiencing an outage affecting both our website and mobile app. Users may be unable to access our services at this time. Our technical team is actively investigating the issue and working to restore normal operations as quickly as possible.
We apologise for the inconvenience and appreciate your patience. Further updates will be provided as soon as more information becomes available.
Thank you for your understanding.
Aug 7, 10:47 AEST