Identified - We have experienced a significant surge in new memberships and cryptocurrency trading activity over the recent weeks. This unprecedented growth has led to a substantial increase in support requests, impacting our usual response times.
Our dedicated support team is working diligently to address all inquiries as efficiently as possible. However, due to the high volume of new requests we continue to receive daily, we are currently experiencing longer than normal response times.
To help us manage this increased demand effectively, we kindly request that members with existing support tickets refrain from submitting multiple requests for the same issue. This will allow us to process all inquiries more efficiently and reduce overall wait times.
We sincerely apologise for any inconvenience these delays may cause. Please be assured that we are committed to resolving your concerns and will respond to your inquiry as soon as possible.
In the meantime, we encourage you to explore our comprehensive Knowledge Base, which may provide immediate answers to your questions: https://support.coinjar.com/hc/
Thank you for your patience and understanding during this period of exceptional growth.
Jul 16, 2025 - 10:03 AEST
Completed -
The scheduled maintenance has been completed.
Jul 11, 03:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 00:00 AEST
Scheduled -
Polygon mainnet will perform an upgrade on July 10, 2025 at 14:00 UTC. The upgrade will be completed once the network’s nodes finish upgrading. During that period, the network might be disrupted from time to time.
We recommend that you schedule your transfers to be completed before or after this maintenance period.
Jul 8, 12:45 AEST
Resolved -
This incident has been resolved.
Jul 9, 10:29 AEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 9, 09:54 AEST
Investigating -
We are currently experiencing an outage affecting both our website and mobile app. Users may be unable to access our services at this time. Our technical team is actively investigating the issue and working to restore normal operations as quickly as possible.
We apologise for the inconvenience and appreciate your patience. Further updates will be provided as soon as more information becomes available.
Thank you for your understanding.
Jul 9, 09:46 AEST