Identified - We have experienced a significant surge in new memberships and cryptocurrency trading activity over the recent weeks. This unprecedented growth has led to a substantial increase in support requests, impacting our usual response times.
Our dedicated support team is working diligently to address all inquiries as efficiently as possible. However, due to the high volume of new requests we continue to receive daily, we are currently experiencing longer than normal response times.
To help us manage this increased demand effectively, we kindly request that members with existing support tickets refrain from submitting multiple requests for the same issue. This will allow us to process all inquiries more efficiently and reduce overall wait times.
We sincerely apologise for any inconvenience these delays may cause. Please be assured that we are committed to resolving your concerns and will respond to your inquiry as soon as possible.
In the meantime, we encourage you to explore our comprehensive Knowledge Base, which may provide immediate answers to your questions: https://support.coinjar.com/hc/
Thank you for your patience and understanding during this period of exceptional growth.
Jul 16, 2025 - 10:03 AEST
Our dedicated support team is working diligently to address all inquiries as efficiently as possible. However, due to the high volume of new requests we continue to receive daily, we are currently experiencing longer than normal response times.
To help us manage this increased demand effectively, we kindly request that members with existing support tickets refrain from submitting multiple requests for the same issue. This will allow us to process all inquiries more efficiently and reduce overall wait times.
We sincerely apologise for any inconvenience these delays may cause. Please be assured that we are committed to resolving your concerns and will respond to your inquiry as soon as possible.
In the meantime, we encourage you to explore our comprehensive Knowledge Base, which may provide immediate answers to your questions: https://support.coinjar.com/hc/
Thank you for your patience and understanding during this period of exceptional growth.
Jul 16, 2025 - 10:03 AEST
About This Site
Welcome to CoinJar's status page.
Below you'll find the current status of our services, details of any current incident, and information about upcoming scheduled maintenance.
CoinJar Website
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Operational
CoinJar Exchange
Operational
Bank Deposits & Withdrawals
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Operational
Cryptocurrency conversions (buying & selling)
Operational
Cryptocurrency Payments
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Operational
CoinJar Card
Operational
CoinJar for iOS and Android
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Operational
Sandbox
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Operational
CoinJar Support
Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance: CoinJar Card Sep 9, 2025 00:00-02:00 AEST
CoinJar Card's Australian provider will be undergoing scheduled maintenance.
Impacted services:
* Card transactions may be declined
* PIN changes may not work as expected
* Adding your card to a mobile wallet may not be possible
We recommend that you schedule the above activities to be completed before or after this maintenance period.
Posted on Aug 25, 2025 - 14:18 AEST
Impacted services:
* Card transactions may be declined
* PIN changes may not work as expected
* Adding your card to a mobile wallet may not be possible
We recommend that you schedule the above activities to be completed before or after this maintenance period.
Posted on Aug 25, 2025 - 14:18 AEST