Identified - We have experienced a significant surge in new memberships and cryptocurrency trading activity over the recent weeks. This unprecedented growth has led to a substantial increase in support requests, impacting our usual response times.

Our dedicated support team is working diligently to address all inquiries as efficiently as possible. However, due to the high volume of new requests we continue to receive daily, we are currently experiencing longer than normal response times.

To help us manage this increased demand effectively, we kindly request that members with existing support tickets refrain from submitting multiple requests for the same issue. This will allow us to process all inquiries more efficiently and reduce overall wait times.

We sincerely apologise for any inconvenience these delays may cause. Please be assured that we are committed to resolving your concerns and will respond to your inquiry as soon as possible.

In the meantime, we encourage you to explore our comprehensive Knowledge Base, which may provide immediate answers to your questions: https://support.coinjar.com/hc/

Thank you for your patience and understanding during this period of exceptional growth.

Jul 16, 2025 - 10:03 AEST

About This Site

Welcome to CoinJar's status page.

Below you'll find the current status of our services, details of any current incident, and information about upcoming scheduled maintenance.

CoinJar Website ? Operational
90 days ago
99.96 % uptime
Today
CoinJar Exchange Operational
90 days ago
100.0 % uptime
Today
Bank Deposits & Withdrawals ? Operational
90 days ago
100.0 % uptime
Today
Cryptocurrency conversions (buying & selling) Operational
90 days ago
100.0 % uptime
Today
Cryptocurrency Payments ? Operational
90 days ago
99.98 % uptime
Today
CoinJar Card Operational
90 days ago
100.0 % uptime
Today
CoinJar for iOS and Android ? Operational
90 days ago
100.0 % uptime
Today
Sandbox ? Operational
90 days ago
100.0 % uptime
Today
CoinJar Support Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
CoinJar Exchange Trading API Latency ?
Fetching
Jul 19, 2025

No incidents reported today.

Jul 18, 2025

No incidents reported.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

Unresolved incident: Delays with responding to Support Requests.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025
Completed - The scheduled maintenance has been completed.
Jul 11, 03:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 00:00 AEST
Scheduled - Polygon mainnet will perform an upgrade on July 10, 2025 at 14:00 UTC. The upgrade will be completed once the network’s nodes finish upgrading. During that period, the network might be disrupted from time to time.

We recommend that you schedule your transfers to be completed before or after this maintenance period.

Jul 8, 12:45 AEST
Jul 10, 2025

No incidents reported.

Jul 9, 2025
Resolved - This incident has been resolved.
Jul 9, 10:29 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 09:54 AEST
Investigating - We are currently experiencing an outage affecting both our website and mobile app. Users may be unable to access our services at this time. Our technical team is actively investigating the issue and working to restore normal operations as quickly as possible.

We apologise for the inconvenience and appreciate your patience. Further updates will be provided as soon as more information becomes available.

Thank you for your understanding.

Jul 9, 09:46 AEST
Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.